Terms & Conditions

Remi Creative Inc. is a digital marketing and search visibility agency incorporated in British Columbia, Canada, with its principal place of business in Kelowna, BC.

We specialize in SEO, AEO (Answer Engine Optimization), GEO (Generative Engine Optimization), web design and UX, and paid media services for Canadian businesses.

By accessing or using remicreative.ca, requesting a quote, booking a call, or entering into an engagement agreement, you agree to be bound by these Terms and by our Privacy Policy.

If you are agreeing to these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have that authority, you may not use our website or engage our services.

Remi Creative offers the following services, which may be engaged individually or as part of a packaged system:

• SEO Strategy — search engine optimization for Google and other traditional search engines
• AEO Strategy — optimization to be cited in AI-generated answers (ChatGPT, Perplexity, Google AI Overviews, and similar)
• GEO Strategy — influence over generative-AI recommendation systems
• Web Design & UX — websites, landing pages, and conversion optimization
• Paid Media — Google Ads and Meta Ads, typically run in partnership with our paid-media specialist
• Patient Growth System — a productized engagement for BC dental clinics combining all of the above

The specific scope, deliverables, timeline, and fees for any engagement are set out in a written engagement agreement between us and the Client.

Every paid engagement with Remi Creative is governed by a written engagement agreement, statement of work, or signed proposal ("Engagement Agreement") that specifies scope, deliverables, timeline, fees, and any engagement-specific terms.

In the event of any conflict between these Terms and a signed Engagement Agreement, the Engagement Agreement will prevail for the matters it specifically addresses.

Work will not commence until an Engagement Agreement has been signed by both parties and any required initial payment has been received.

Unless otherwise specified in an Engagement Agreement:

• Invoices are due on receipt.
• Payments are made in Canadian Dollars (CAD) unless otherwise agreed in writing.
• GST or other applicable taxes will be added to invoices where required by law.
• Payment methods include e-transfer, credit card, and electronic bank transfer. Processing fees for certain payment methods may be passed through to the Client.

Late payments. Invoices not paid within 30 days of the invoice date are considered overdue. Overdue invoices may be subject to late fees and interest at the maximum rate permitted by applicable law. We reserve the right to suspend services on accounts with overdue balances until payment is received.

Third-party costs. Fees paid to third parties (advertising platforms such as Google and Meta, software licenses, stock imagery, domain registrations, hosting, and similar) are not included in our service fees and are billed separately or paid directly by the Client to the third-party provider. Ad spend is pass-through; we do not mark up media costs.

Setup fees are non-refundable. Setup fees cover the strategic work, audit, and foundational build that happens at the start of every engagement. That work is delivered even if the engagement is subsequently cancelled.

No refunds once work has started. Monthly retainer fees are non-refundable once the monthly service period has begun. If you cancel mid-month, service continues through the end of the paid period; no pro-rated refund is issued.

Cancellation. If an Engagement Agreement specifies a minimum term (such as a six-month minimum), the Client remains obligated for fees through that minimum term. After the minimum term, engagements continue month-to-month and may be cancelled by either party with at least 30 days written notice before the next billing cycle.

Effective engagements require active collaboration. By engaging us, the Client agrees to:

• Provide timely access to websites, analytics accounts, advertising accounts, content management systems, and any other digital assets required to perform the work
• Respond to requests for feedback, approvals, and content within reasonable timeframes (typically within 5 business days)
• Provide accurate, complete, and lawful information and content for use in the work
• Not ask us to produce, publish, or promote content that is false, misleading, defamatory, infringing, discriminatory, or unlawful
• Maintain the confidentiality of account credentials we provide
• Pay invoices in accordance with Section 05

Delays caused by the Client's failure to meet these responsibilities may extend project timelines and do not entitle the Client to refunds, credits, or cancellation rights.

Work product. Upon full payment of all applicable fees, the Client owns the final deliverables we create specifically for them — including final website code, content written for their site, and campaign assets.

Our tools and methodologies. We retain all rights to our underlying methodologies, internal tools, templates, processes, audit frameworks, training data, and any proprietary software (including, for example, the Remi AI Agent WordPress plugin). These are licensed for use during the engagement, not transferred.

Client content. The Client retains all rights to content they provide to us (logos, trademarks, copy, images, videos, testimonials, etc.) and grants us a limited license to use that content for the purpose of performing the services.

Portfolio rights. Unless otherwise agreed in writing, we reserve the right to showcase completed work in our portfolio, case studies, marketing materials, and social media, including client logos and non-confidential engagement details. If a Client prefers we not publicly reference our work together, they may request this in writing.

Both parties will treat non-public business, financial, customer, and strategic information shared during an engagement as confidential. We will not disclose Client confidential information to third parties without the Client's consent, except as required by law or as reasonably necessary to perform the services (for example, configuring advertising accounts on the Client's behalf).

This section does not apply to information that is publicly available, independently developed, or received from third parties without a confidentiality obligation.

We do not guarantee specific results. SEO, AEO, GEO, paid advertising, and web-conversion performance depend on many factors outside our control, including search-engine algorithms, AI model updates, competitor behaviour, market conditions, the Client's existing assets, and the Client's own responsiveness during the engagement.

What we do commit to is performing the scope of work in a professional, competent, and diligent manner, and reporting results honestly. Any forecasts, projections, examples of outcomes, or case-study figures we share are illustrative — they are not promises of what the Client's specific engagement will produce.

Anyone guaranteeing specific search rankings, AI citations, or patient counts is not being honest with you — including us. We will not make such guarantees, and we encourage Clients to be skeptical of any agency that does.

To the maximum extent permitted by applicable law:

• Our total aggregate liability to the Client arising out of or related to these Terms, an Engagement Agreement, or our services is limited to the fees paid by the Client to Remi Creative during the one (1) month immediately preceding the event giving rise to the claim.
• We will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.
• We are not liable for any losses caused by third parties, including but not limited to search engines, AI platforms, advertising networks, hosting providers, or software vendors.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, gross negligence, or willful misconduct.

remicreative.ca is provided for informational and business-development purposes. You agree not to:

• Use the site for any unlawful purpose or in any way that violates these Terms
• Scrape, copy, or systematically extract content from the site without our written permission
• Attempt to gain unauthorized access to the site, its systems, or its data
• Upload or transmit viruses, malware, or any other malicious code
• Impersonate Remi Creative or misrepresent your affiliation with us

All content on the site (copy, design, images, code) is the property of Remi Creative or its licensors and is protected by copyright and other intellectual-property laws. You may not reproduce, distribute, or create derivative works without our permission.

Our services often involve third-party platforms, including Google (Ads, Analytics, Search Console, Business Profile), Meta (Facebook, Instagram, WhatsApp), HubSpot, WordPress, and various AI providers (OpenAI, Anthropic, Perplexity, and others).

The Client's use of those platforms is governed by those platforms' own terms of service. We are not responsible for third-party actions, outages, policy changes, algorithm changes, account suspensions, or pricing changes, and we cannot guarantee outcomes that depend on third-party cooperation.

Where we manage a third-party account on the Client's behalf, we do so as the Client's agent. Ownership and billing relationships with those platforms remain between the Client and the platform.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The "Last updated" date at the top of this page will reflect the most recent revision.

For material changes that affect existing engagements, we will provide reasonable notice to active Clients (typically by email). Continued use of our website or services after an updated version takes effect constitutes acceptance of the updated Terms. If you disagree with changes, your remedy is to stop using the website and, in the case of an active engagement, to cancel in accordance with Section 06.

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or our services will be subject to the exclusive jurisdiction of the courts of British Columbia located in Kelowna, BC, and the parties consent to personal jurisdiction in those courts.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Questions about these Terms? We're happy to talk through anything that's unclear. Reach out using the details below.